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CHAPTER 6: TROUBLESHOOTING
Keyboard
e keyboard is not responding:
Clean the keyboard by using an aerosol can of compressed air with a proper
extension to remove dust and lint trapped under the keys.
A keyboard character is repeating:
Make sure that there is nothing resting on any of the keys. 1.
Check that no key on the keyboard is stuck. Press each key to loosen any keys 2.
that may be stuck and then restart your computer.
Spills on the Keyboard:
If liquid of any kind is spilled on the keyboard, turn o the computer. Clean the
keyboard using the appropriate cleaning materials and turn it upside down to
drain it. Once the keyboard has dried, turn on the computer. If the keyboard does
not work, it needs to be replaced.
Keyboards damaged due to spills are not covered under limited warranty.
Memory
Memory errors detected on start up:
Check memory modules for correct seating and orientation. Reseat the 1.
memory modules if applicable.
Computers using a dual-channel memory conguration require that memory 2.
modules be installed in pairs. If you require assistance, please contact
Alienware Technical Support (for details, refer to “CONTACTING ALIENWARE“
on page 90).
Internet
Cannot browse the Internet/Error: “Unable to locate host.”:
Check that you are connected to the Internet. 1.
Check that the Web address typed into the address bar is correct and for a 2.
valid site. Try a dierent Web address, or URL.
If the error message still appears, disconnect from the Internet Service 3.
Provider (ISP) and close the browser. Reconnect and open the browser.
If the error message still appears, your ISP may be experiencing technical 4.
difculties.
Website connection is slow:
Internet performance can be aected by the following factors:
e condition of the telephone or network cables being used. •
e condition of the network equipment at your ISP. •
e graphics or multimedia on Web pages. •
Multiple browsers, downloads, or programs open on your computer.•
- ALIENWARE 1
- M17x MOBILE MANUAL 1
- Notes, Cautions, and Warnings 2
- CONTENTS 3
- INTRODUCTION 5
- Windows VistaSTEP 3 8
- Connecting to the Internet 8
- Connecting to a Home Network 8
- NOTEBOOK 9
- Examining Your Notebook 10
- Back View Features 11
- Front View Features 11
- Right View Features 12
- Left View Features 12
- Top View Features 13
- Bottom View Features 13
- Status LEDs 14
- Power Button 14
- Touch Controls 15
- Function Keys 15
- Battery Pack 17
- Battery Maintenance 18
- Questions and Answers 18
- Power Management 19
- CHAPTER 3: CONNECTING DEVICES 20
- Connecting External Displays 21
- Connecting External Speakers 22
- Connecting USB Devices 23
- Connecting Printers 23
- Alienware Command Center 24
- Stealth Mode 25
- Using the Optical Drive 25
- Using the Integrated Webcam 25
- Using the Wireless Control 25
- Working With RAID 26
- Conguring the BIOS 27
- System Setup Options 28
- OR REPLACEMENT COMPONENTS 32
- Before You Begin 33
- Upgrading/Replacing Memory 34
- Removing the Memory Module(s) 35
- Removing the Hard Drives 37
- CHAPTER 6: TROUBLESHOOTING 40
- Software Diagnostic Tools 42
- Alienware 43
- Diagnostics 43
- Answers to Common Problems 44
- Hard Drive Problems 46
- Keyboard 47
- Internet 47
- If the display is blank 48
- Game Controllers 49
- Speakers 50
- CHAPTER 7: SYSTEM RECOVERY 51
- AlienRespawn v2.0 52
- Recovery Options 52
- Password Protection 53
- AlienRespawn v2.0 Disc 54
- SAFETY PRECAUTIONS 58
- APPENDIX B: DETAILED SAFETY 60
- INFORMATION 60
- General Power Safety 61
- Ergonomic Instructions 63
- Environmental Considerations 64
- Perchlorate Material 65
- Other Documents 77
- Warranties 77
- Software 77
- Return Policies; Exchanges 77
- Service and Support 78
- Limitation of Liability 78
- Not For Resale or Export 78
- Governing Law 78
- Binding Arbitration 79
- What will Dell do? 81
- How will you x my product? 82
- (Canada Only) 83
- Dell™ and Alienware 87
- AGREEMENT 88
- Open Source Software 89
- Websites 90
- Printed in China 92
- Printed on recycled paper 92
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